Policies
It’s important to understand that when forgetting or canceling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments in person, on the phone, via email, or online through our website is subject to the following terms:
​
​Cancellation
You may cancel or modify your appointment anytime 12 hours preceding the start time of your appointment.
Less than 12 hours' notice is considered a “Late Cancellation” and will incur a charge equal to 50% of the service(s) booked.
​
No-Show
If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and will be charged the total price of booked service(s) + 20% gratuity.
Appointments booked within 12 hours are still subject to the cancellation policy.
​
Illnesses
We understand that during the Covid era, more people are experiencing untimely illnesses. If you are sick, please notify us as soon as possible, as we still have to charge 50% of the service(s) for last-minute cancellations.
Late Arrivals
To ensure a complete experience, please arrive at least ten minutes before your scheduled appointment time.
Late arrivals will be charged the total price of the scheduled service(s) even if there is insufficient time to render them.
​
Rescheduling
When rescheduling an appointment with less than 12-hour notice, you will incur a charge equal to 50% of the booked service(s). Please get in touch with us right away if scheduled appointment(s) need to be adjusted.
​
Self-Care Club
Our cancellation policy applies to all membership services.
​
Appointment Confirmation
As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at the time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.​
​
Animals
Animals are not allowed in the nail salon, with the exception of service dogs with official “Service Animal” vests.
​
Valuables
Please be aware that Lacquered Co. cannot accept responsibility for any damaged personal valuables during services, and will not be held liable for lost or stolen personal items or valuables. After your services are complete, it is imperative that you thoroughly check to ensure that no belongings are left behind. Furthermore, it is essential to take every precaution to safeguard your personal items and prevent them from falling into the pedicure tubs filled with water.
​​
Nail Repair
If you have any issues with your manicure or pedicure, we will gladly fix them at no charge: 2 days for regular polish, 5 days for performance polish, and 7 days for gel polish. The color must be the same as you received during your
original service.
If you are unable to come back to the salon, please email us at LacqueredNailSalon@gmail.com with the following information:
1. Your full name and the phone number you used to book your appointment
2. The date and time of your appointment
3. A description of the issue with your service(s)
4. Photos of your nails that clearly show the issue
5. The reason you are unable to return to the salon
Our management team will reach out to you to discuss the best next steps.
Thank you for giving us the opportunity to make things right. At The Nailtel/Lacquered Co., we take pride in our work and want you to love your nails.
​
This stringent policy is built on mutual respect and helps small businesses like ours stay open.